The exact script for a public complaint gaining upvotes right now.
The template\n1. Reply from a REAL, identified account — founder, head of support, or eng. Not "brand_support_team".\n2. First line: acknowledge the specific complaint in the poster's words. No "we hear you."\n3. Second line: what actually went wrong (as best you know), zero hedging.\n4. Third line: the concrete fix and the timeline.\n5. Fourth line: an offer for the OP directly — refund, credit, direct line.\n\n## Post-reply\nEdit the top comment with an update within 24 hours. Reddit rewards visible followthrough.\n\n## The trap\nDo not paste this response verbatim across five similar threads. Redditors cross-check. Handle each thread as if it's the only one.